GAGet An Adviser

    Complaints Procedure

    Our commitment

    We're committed to providing a high standard of service. However, if something goes wrong, we want to know about it so we can put it right and learn from it.

    How to make a complaint

    You can make a complaint by:

    • Email: admin@getanadviser.co.uk
    • Post: Complaints Manager, IQ Financial Services Ltd (registered office), 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB

    Please include as much detail as possible, including your name, contact details, the nature of your complaint and the outcome you're seeking.

    What happens next

    1. Acknowledgement: We'll acknowledge your complaint promptly, usually within 3 business days.
    2. Investigation: A senior member of our team will investigate your complaint thoroughly.
    3. Response: We aim to resolve complaints within 8 weeks. If we need more time, we'll keep you informed of progress.
    4. Resolution: We'll provide a final written response explaining our findings and any action we've taken.

    If you're not satisfied

    If you're unhappy with our response, or if we haven't resolved your complaint within 8 weeks, you can refer your complaint to the Financial Ombudsman Service (FOS):

    • Website: financial-ombudsman.org.uk
    • Phone: 0800 023 4567 (free from mobiles and landlines)
    • Email: complaint.info@financial-ombudsman.org.uk
    • Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR

    The FOS is a free, independent service for resolving disputes between consumers and financial services businesses.

    Financial Services Compensation Scheme (FSCS)

    We are covered by the Financial Services Compensation Scheme (FSCS). If we are unable to meet our obligations, you may be entitled to compensation under the scheme. For further information, visit fscs.org.uk.

    GAGet An Adviser

    Based in Stockport, introducing people across the UK to FCA-authorised mortgage and protection advisers. No cost to you, and no obligation.

    Get An Adviser
    Stockport, Greater Manchester
    Based in Stockport · advising across the UK

    Who we are & how we’re regulated

    Get An Adviser is a trading name of IQ Financial Services Ltd, which is not authorised or regulated by the Financial Conduct Authority. We do not provide advice, recommend products or arrange contracts. We operate solely as an introduction service.

    Mortgage enquiries are introduced to The Finance Seer Ltd. The Finance Seer Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 1017243. We take no referral fee for mortgage introductions.

    Protection enquiries are introduced to Lewis Maxwell, an adviser at The Finance Seer Ltd. He is remunerated by commission or fee from the product provider, so we have a financial interest in protection enquiries and disclose it here.

    Our introduction is free and we take no referral fee. The Finance Seer Ltd charges a fee for mortgage advice. Your adviser will explain the amount and when it becomes payable, and agree it with you, before you decide whether to proceed — there is no charge for the initial conversation.

    IQ Financial Services Ltd is registered in England and Wales, company number 17283569.

    All content on this site is for general information only and does not constitute financial advice. We do not assess suitability or recommend products. Check the FCA register

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